You can call us and meet us in person

We have a local cellphone number to call, and regularly meet clients for ordering/delivery. Please call 027 SEX DOLL (027 739 3655) if you wish to speak to a person about your questions.

And yes, you can only get a number like 027 SEX DOLL by personally visiting a Spark Store and requesting it. (We didn’t spell it out for them at the time, we just requested the digits. That could have been an awkward conversation – Unlike the ones you can have with us, we’re talk about sex dolls every day)!

You can pay us by local Brank Transfer

New Zealand banks are extremely vigilant when it comes to opening commercial accounts.

One of the conditions of having a company bank account here is that you are a company physically located here, and you must provide the bank proof.

Anyone who’s opened a bank account in New Zealand over the past few years knows what a grind it is – There is no way we could be located anywhere but here, given the scrutiny required. 

You can collect your doll from us physically

We also offer the ability to collect purchases from our physical location. We have Free Parking and a large Loading Bay for collecting your doll from at the time.

We are New Zealand focussed – Not international

Everything about our business is New Zealand focussed, and we’ve spent a lot of time developing systems that make it easy and safe for customers to order dolls here.

New Zealand is a tiny marketplace.

Scammers have .com Websites and sell stuff worldwide, with a giant potential marketplace. They don’t limit themselves to a tiny population like ours. 

The photographs of the dolls on the product pages of this Website are of the exact same models you’re ordering, mostly by photographers who use either studio lighting (for interior shots) or natural/available light (for exterior/location shots).

For images of dolls at their most “raw”, look at our Factory Photographs Section. These are dolls that have just come off the production line, photographed with cellphones under harsh factory lighting, with no special lighting or styling.

The Factory Photographs do distort the appearance of the dolls, because they’re taken with cellphones, which have wide angle lenses, but they give you a “worst case scenario” look.

The brands we sell generally do not carry out over the top retouching on their images, even the higher quality studio shoots. 

We’ve also photographed for Zelex, and this is an example of one of our studio shoots. We used very naturalistic lighting, and colour reproduction for a “true to life” look to the photographs that reflect our eye’s perception of the dolls in real life.

Many who view dolls for the first time in person are quite blown away, and state that the photographs do not do them justice, as the photographs do not convey the scale and presence of the dolls when you are standing next to them.

We have some of the best protection for our valued clients out of any doll vendor in the world.

Many claim to have a “discreet company name” that will show up on clients’ statements – but then they state what that company name is on their Website, which defeats the purpose, since anyone looking at a bank or credit card statement could Google that name to reveal the sex doll Website! 

Unlike other similar businesses, you can’t Google our company name or trading name and find any reference to dolls, or any adult product or service. Your purchase is completely discreet.

Your doll will arrive in a very plain cardboard box, with no logos on it. It’s heavy enough that even the delivery guy will think it’s a piece of furniture. We’ve asked them and they have no idea.

We also offer the option, if you’re in Auckland, of picking up your doll once she arrives, so you don’t even need to see a third party delivery driver.

Most customers want their own personalised doll that is optimised for them, so the majority sold are bespoke dolls made to order.

There are also customers who either find the optimisation process a bit daunting, or prefer the idea of a preconfigured doll.

For these customers, we are currently experimenting with holding stock of the  Zelex SLE Collection for immediate pick up from our Auckland premises. 

These may also be available for delivery nationwide once we can find a reliable courier. This is no easy task, however, and we’re carrying out due diligence to find the right carrier, so our customers’ precious dolls are not damaged during transit.

Yes, we love to give advice! We’ve been doing this for five years now, so there’s a chance we’ve already come across the same questions you’re going to ask, from maintenance and modding, to repairs, to finding great sources for clothes.

We’re always a phone call or E-Mail away for any questions you may have, before, during or after the ordering process.

Once an order for a Bespoke Doll is placed, it goes into the production queue almost immediately. We therefore can’t cancel orders once they’re placed and in the production queue.

Because of the nature of the product, we also cannot take returns, however we are bound by the Consumer Guarantees Act. If there’s a serious manufacturing problem, we’ll do everything we can to make it right. 

If you purchase a stock doll and want to change your mind, we will refund you if you let us know immediately. We can also cancel an order for a Bespoke Doll if you let us know within half an hour of ordering.

Keep in mind that if you paid by credit card, there is a processing fee that we cannot refund, as Stripe keeps this. Payments by Bank Transfer are fully refundable for successful cancellations.

We do not buy or sell dolls purchased from other sellers, however we can give you advice on how to list your doll for sale on local platforms.

See above.

We can only take responsibility for orders that we are importing under our own Customs Client Code, as we have no way of knowing what’s inside the box if it’s not one of our orders.

We’ve spent a lot of time and effort to develop our know how for the New Zealand market, and this is our focus.

For Australian doll admirers, we’re very pleased to recommend Andrew from Sex Doll Australia.

Andrew is enthusiastic, highly knowledgeable and even has a large range of dolls ready for pick up or delivery at his Melbourne Show Room.

For our friends from the West Island, they’re the premium choice for your doll requirements, and they sell the exact same brands that we do. You cannot go wrong with Andrew.

We try to avoid any moving parts or electrical wiring that runs through your doll.

These are enhancements that, should they break, would be extremely difficult to fix or replace.

We will cater to your requirement if it’s necessary, however you would need to understand the risks.

We sell 1:1 Scale Dolls that are sculpted in the form of adult women. These are 100% legal in New Zealand.

It is, therefore, absolutely legal to own any of the dolls we sell on this Website. 

We are potentially the only doll sellers in the world who have consulted with Customs Officials to find out the details of legalities. Based on our discussions with Customs, we are far removed from any dolls, or doll related products with question marks attached to them.

Please refrain from enquiring about the legality of any other types of dolls apart from what you see listed on this Website, as they are unrelated and/or irrelevant to us.

Our dolls are made from either TPE (thermopolyelastomer), heat molded around a poseable, fully articulated metal skeleton, or silicone, also built with a metal skeleton inside them. 

Dolls made by WM Dolls are generally made of TPE, while Zelex makes dolls from both silicone and TPE.

With proper care and maintenance, your doll should give you several years of trouble free companionship.

Our “house doll” that we’ve had on hand for photography and demonstration has been here for nearly five years, and she’s still in very good shape – with the TPE material still soft, supple and solid.

Since dolls’ heads and bodies are separate, you can treat your doll to a new body, while keeping the head, or vice versa, should one become damaged or worn.

TPE maintains the ambient temperature of the room, and also absorbs and stores temperature – including your body temperature – without overheating.

Silicone dolls are similar, maintaining ambient room temperature, but do not warm up as much as TPE dolls when they make contact with people. They tend to remain cooler to the touch.

The Doll Forum is an online forum, hosted, to the best of our knowledge, in Canada. Unfortunately, there is a myth they are some worldwide authority for the sex doll industry, and that retailers of sex dolls who don’t pay them approximately US $1000 per annum for the privilege of being listed as “trustworthy”, are not to be trusted.

Making such claims is contrary to The Commerce Act, 1986, of New Zealand, and it’s our job to protect New Zealanders from such things, since we operate in our home country, not Canada.

There is misinformation about doll care on that forum from its users, which could lead to you potentially damaging your very expensive doll if you follow it.

An Important Note to New Zealanders for staying safe: The Doll Forum contains discussions of dolls, and contains advertising for dolls, that we consider to be juvenile, and are dressed/displayed/discussed in a way that could lead them to resemble or represent children or young people.

We sell full sized sex dolls that resemble adult women. We do not support the sale, purchase or discussion of any other type of doll.

Some of the content on The Doll Forum is contrary to our policies and may be potentially unsafe for New Zealanders to engage with. One might attempt to claim that this content is “a grey area”. One of our earliest discussions with New Zealand Customs about juvenile looking dolls resulted them saying: “There is no grey area“. 

We operate in New Zealand, and you live in New Zealand, in an environment liberal enough for you to easily be able to obtain a full sized love doll. Do not endanger that liberty by engaging with potentially unsafe content.

If you want to be assured of our verification as a trusted supplier, our main brands are Zelex and Fire Doll, and we’re a trusted supplier of Zelex Dolls, as per their Website. That is the best way to gauge our reliability.