Privacy Policy

Updated: 7th March, 2024

We take your privacy extremely seriously, and do not sell or disseminate your information in any unauthorised manner.

The Doll House New Zealand, hereafter in this document referred to as “The Website”, is an information blog and E-Commerce store fully owned and operated by a limited liability company registered in Auckland, New Zealand. Tax Invoices from the company are available in perpetuity to all verified customers for all purchases. The company’s shareholder and director is a full time resident of New Zealand.

The Website is hosted in the United States, with full protection afforded by secure socket layer technology (SSL). 

This Website is built on the WordPress platform. According to WordPress, “by default WordPress does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users. However some of your plugins may collect personal data.” We use a very limited number of plugins, for purposes such as functionality of the site, and do not collect or retain any user data from use of these plugins. 

Payment Privacy

The Website only uses established payment gateway services, and we do not record or retain payment information from customers. Terms and conditions of use of these payment gateway services are available on their individual Websites.

Transactions with us appear as a generic trading name on your statement or account, and there is no reference to this business, dolls, or related names or industries, anywhere on your financial records.

Do not be surprised when this generic trading name appears on your statement(s). The name is incongruous and not mentioned anywhere on this Website, unlike almost every other adult product/doll Website in the world, who post their trading name(s) on their Website(s), which makes it or them searchable online, and defeats the purpose of them having a generic trading name in the first place.

We take care of your privacy and confidentiality when it comes to your transactions not being identifiable to anyone who may look at your statement(s).

What Information Do We Collect?

During the ordering process, we collect information such as your name and address – things that allow us to deliver your order. We may also require verification for payment methods used – although most of this part is taken care of by our payment gateway partners.

We only collect information authorised by you during this process, to facilitate security and functionality.

This information may be used should be need to communicate with you, for any reason, related to your order.

We may also collect information provided by you when you enter competitions or promotions on this Website, or sign up for newsletters or similar services. This is done on a voluntary basis only, and can be cancelled at any time.

Do We Use Contact Details for Marketing Purposes?

As we are a New Zealand company, we comply with the Unsolicited Electronic Messages Act, 2007, which safeguards New Zealand residents and online users from receiving any unsolicited electronic messages (spam).

We never use customers’ contact details for marketing purposes, or for unsolicited communication.

The only way you can receive marketing information, such as newsletters, from us is if you manually sign up for this facility. Anybody signing up for this kind of marketing material may opt out at any time. As at time of writing, we do not currently utilise any electronic marketing.

Live Chat

Our Live Chat functionality (Tawk.to) may record some data as you browse this Website, or chat with us, but this data is anonymous if you are not logged onto this Website as a user. In such cases, it is limited to your location, operating system, IP address and browsing activity. We do not retain any record of this data.

Cookies

There are certain cookies (small data files stored on your computer or device) that we may use to enhance your user experience. These cookies aid functionality such as showing your recently viewed products, or making the checkout process smoother.

Cookies may also record information about your device, system, browser and other details specific to the technology you use to browse this Website. 

Your activity may also be logged as you browse the site, with information time stamped.

Cookies may be disabled in your browser settings, should you wish to disable this feature.

If you share posts or content from this Website on social media, then we may be notified of this. Social media platforms, and other online services that you use to communicate, are outside of our jurisdiction and control, and we claim no responsibility for third party cookies, or information gathering, that may result.

Your Information and Memberships

You need to create an account to order on this Website. We previously allowed people to check out as guests, but found that there were too many people creating bogus orders with this more liberal ordering system.

When you create an account, only the information you disclose will be available to us – which only one person has access to.

In these cases, the only record retained of your details will be those provided at the time of ordering that we received by E-Mail. You are entitled for us to forward you this information at any time. You may also request for us to delete this information.

If you are a registered user on this Website, you are free to maintain your membership without the need to retain personal information, such as address and contact details. This may be entered separately should you place any orders on the Website.

Exceptions

The only time we disclose personal details is when required by law, for example to law enforcement agencies in the event of a criminal investigation of a person or persons.

We reserve the right to forward any enquiries sent to us requesting supply of a doll, or dolls, that resemble a child or young person, or children or young people, to the appropriate authorities. This specifically refers to dolls that are objectionable within New Zealand, being dolls that resemble undeveloped, prepubescent children or young people, regardless of size or height.

Adults Only

This Website and its contents are only intended for use by adults 18 years or over. Children or young persons are not permitted to browse or use this Website. There are no exceptions.

Contact Information 

If you have any questions or concerns about privacy, please use the Contact Page to send your requests.